The Dysfunctionally Connected Workplace Problem—And How To Fix It

Even though we seem to be more connected to our friends, family and colleagues than ever before, are we really? Despite all of the technology we have at our fingertips, a recent survey by The Ken Blanchard Companies finds that many managers aren’t really listening or providing feedback. Writers Ken Blanchard (best-selling author of “The One Minute Manager”) and Scott Blanchard (Executive Vice President of Client Solutions for The Ken Blanchard Companies) call this phenomenon the “Dysfunctionally connected Workplace.” They say the basics of good communication have not changed, since we all want to feel a connection to others and a sense of belonging. They believe every manager should master two types of conversations: alignment conversations and one-on-one conversations. Alignment conversations help to ensure that everyone is on the same page, working toward the same goals. Alignment conversations also provide an opportunity to give additional direction or training on new or unclear assignments. Once everyone is aligned, more frequent one-on-one conversations allow managers to coach employees, provide valuable feedback and answer more specific questions. The Blanchards advise, “Engaging in regular conversation—even in short bursts- is one of the best ways you can connect with your people. One of the findings coming out of our ongoing research into the factors that build employee work passion is that people want to feel connected to their leader and want to work for a leader who places the interests of others above their own.”

Fast Company, 9/30/13