Why do some some people explode at little annoying things and others don't, like when dealing with customer service people or someone cutting in line at the grocery store? A yet-to-be-published Duke University study explains some of the reasons behind this behavior. Experts advise people to recognize the behavior, identify "triggers" and work on changing their response.
Why do some some people explode at little annoying things and others don't, like when dealing with customer service people or someone cutting in line at the grocery store? A yet-to-be-published Duke University study explains some of the reasons behind this behavior. Experts advise people to recognize the behavior, identify "triggers" and work on changing their response.
The Wall Street Journal, 10/16/2012
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