Improving the ways doctors communicate with their patients can lead to better health care — and lower costs. Robin Diamond, chief safety officer for Doctors Co., a malpractice insurance company, explains, "If a doctor and a patient have a strong relationship, even if something goes wrong, they are less likely to sue for it." The
Improving the ways doctors communicate with their patients can lead to better health care — and lower costs. Robin Diamond, chief safety officer for Doctors Co., a malpractice insurance company, explains, "If a doctor and a patient have a strong relationship, even if something goes wrong, they are less likely to sue for it."
The Wall Street Journal, 4/9/2013
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